Introduction
Softy Panda Manufacturing ("Softy Panda," "we," "us," or "our") is committed to protecting the privacy and personal data of our customers, investors, business partners, website visitors, and employees. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at softypanda.org, interact with our services, or engage with us in any capacity.
As a hygiene manufacturing company headquartered in Panama and serving the Central American region, we comply with the Republic of Panama's Law No. 81 of March 26, 2019 (Personal Data Protection Law), as well as applicable international data protection standards. We are dedicated to transparency, fairness, and accountability in all our data processing activities.
By accessing our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms outlined herein, please refrain from using our website or providing personal data.
Information We Collect
We collect information that you voluntarily provide to us and information that is automatically gathered when you interact with our website. The categories of personal data we may collect include:
Personal Identification Information
- •Full name, email address, phone number, and mailing address
- •Company name, job title, and professional affiliation
- •Government-issued identification (for investor verification and KYC compliance)
Business & Investment Information
- •Investment inquiries, financial qualifications, and accreditation status
- •Partnership proposals, distribution interest, and supplier information
- •Correspondence and communications related to business opportunities
Technical & Usage Data
- •IP address, browser type, operating system, and device information
- •Pages visited, time spent on pages, referring URLs, and click patterns
- •Cookies, pixel tags, and similar tracking technologies
Employment & HR Data
- •Resumes, cover letters, employment history, and educational background
- •References, background check results, and professional certifications
- •Payroll information, tax identification numbers, and benefits enrollment data (for employees)
How We Use Your Information
Softy Panda processes your personal data for the following legitimate business purposes:
Communication
To respond to your inquiries, process contact form submissions, and provide information about our products, investment opportunities, and partnership programs.
Business Operations
To evaluate investment proposals, process distribution agreements, manage supplier relationships, and facilitate business transactions.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, including anti-money laundering (AML) and know-your-customer (KYC) requirements for investors.
Analytics & Improvement
To analyze website usage patterns, improve our services, optimize user experience, and develop new products and features.
Human Resources
To process job applications, manage employee records, administer payroll and benefits, and ensure workplace safety and compliance.
Security & Fraud Prevention
To protect our website, systems, and users from unauthorized access, fraud, and other malicious activities.
Legal Basis for Processing
In accordance with Panama's Law No. 81 of 2019 and internationally recognized data protection principles, we process your personal data based on the following legal grounds:
Consent
When you voluntarily submit your information through our contact forms, subscribe to updates, or submit a review, you provide explicit consent for us to process that data for the stated purpose.
Contractual Necessity
Processing is necessary for the performance of a contract to which you are a party, such as investment agreements, distribution contracts, or employment contracts.
Legitimate Interest
We may process data where it is necessary for our legitimate business interests, such as improving our services, marketing our products, and ensuring the security of our operations, provided these interests do not override your fundamental rights.
Legal Obligation
Processing is required to comply with applicable laws, including tax regulations, labor laws, anti-money laundering statutes, and regulatory reporting requirements in Panama and the broader Central American region.
Data Sharing & Disclosure
Softy Panda does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:
Important: We will never sell your personal data. Any sharing is strictly limited to the purposes described below and is subject to appropriate contractual safeguards.
- Service Providers: Trusted third-party vendors who assist with website hosting, analytics, email delivery, payment processing, and IT support, bound by strict confidentiality agreements.
- Legal & Regulatory Authorities: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Softy Panda, our employees, or the public.
- Business Partners & Investors: Aggregated, anonymized data may be shared with potential investors and partners for due diligence purposes. Personally identifiable information is shared only with your explicit consent.
- Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections outlined in this policy.
Data Security
We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Encryption
SSL/TLS encryption for all data transmitted between your browser and our servers. Encryption at rest for stored sensitive data.
Access Controls
Role-based access controls ensuring only authorized personnel can access personal data. Multi-factor authentication for sensitive systems.
Regular Audits
Periodic security assessments, vulnerability testing, and compliance audits to identify and address potential risks.
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any data breach in accordance with applicable notification requirements.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Contact form submissions | 3 years from last interaction |
| Investment inquiries & KYC data | 7 years (regulatory requirement) |
| Employee records | Duration of employment + 5 years |
| Website analytics data | 26 months |
| Customer reviews | Indefinitely or until deletion requested |
| Newsletter subscriptions | Until unsubscribe request |
Your Rights
Under Panama's Personal Data Protection Law (Law No. 81 of 2019) and applicable international standards, you have the following rights regarding your personal data:
Right of Access
You may request confirmation of whether we process your personal data and obtain a copy of such data.
Right of Rectification
You may request correction of inaccurate or incomplete personal data we hold about you.
Right of Deletion
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Object
You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
Right to Data Portability
You may request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact our Data Protection Officer at privacy@softypanda.org. We will respond to your request within 30 calendar days. If we are unable to fulfill your request, we will provide a written explanation of the reasons.
Children\'s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such data from our records. If you believe that a child has provided us with personal information, please contact us at privacy@softypanda.org so we can take appropriate action.
International Transfers
As Softy Panda operates across the Central American region and engages with international investors and partners, your personal data may be transferred to and processed in countries outside of Panama. When such transfers occur, we ensure that:
- Adequate data protection safeguards are in place, including standard contractual clauses
- The receiving country provides an adequate level of data protection as recognized by Panamanian authorities
- Your explicit consent has been obtained where required by law
- All transfers comply with Panama's Law No. 81 of 2019 and applicable international frameworks
Changes to This Policy
Softy Panda reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any material changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Continued use of our website or services after any modifications constitutes your acceptance of the revised policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us:
Softy Panda Manufacturing
Legal & Compliance Department
privacy@softypanda.org
Panama City, Republic of Panama
softypanda.org
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Authority for Transparency and Access to Information (ANTAI) in Panama, or the relevant data protection authority in your jurisdiction.